Volunteer Engagement Cycle

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The Volunteer Engagement Cycle: The Lifecycle of Volunteer Services

Anyone who has volunteered, or has managed volunteers, has experienced those moments when everything is in-sync and when the act of giving generates pure joy. Our job is to help you create those moments over and over again, through a well-organized and coordinated system. We call it the Volunteer Engagement Cycle.

Check out the questions we consider at each step by hovering over the boxes below.

  • What are your organization’s goals?
  • How will volunteers help?
  • In which roles?
  • What infrastructure is needed to support them?
  • How will their team leader or supervisor offer support?
  • In what ways will volunteers be recognized?
  • How will you acknowledge specific achievements?
  • What leadership opportunities will be available?
  • Which teams need the most help right now?
  • What will the volunteer do and not do?
  • How many hours a month is the volunteer expected?
  • How will their team leader communicate?
  • How will work be delegated – by whom to whom?
  • Who will welcome the volunteer to service?
  • What specific skills do they need for their role?
  • How will orientation to policies & procedures occur?
  • How will the training for their role occur?
  • How will you manage ongoing quality assurance?
  • How will you address volunteer complaints?
  • How will you assess where program gaps still exist?
  • How will you track your program goals?
  • How will you address why volunteers leave?
  • How will you track volunteer satisfaction over time?
  • How will you report program changes to volunteers?
  • How will you gather suggestions from volunteers?
  • What specific role will the volunteer be assigned?
  • What is their scheduled commitment?
  • Who will provide them day-to-day support?
  • When do they start?
  • What are the minimum requirements for volunteers?
  • What are the key motivations of the candidate?
  • How does the volunteer want to contribute?
  • How can you best reward and recognize them?
  • Who is your target audience?
  • What words and pictures will appeal to them?
  • Where can you find them?
  • What partnerships can help you connect?

needs analysis

  • What are your organization’s goals?
  • How will volunteers help?
  • In which roles?
  • What infrastructure is needed to support them?

recruitment

  • Who is your target audience?
  • What words and pictures will appeal to them?
  • Where can you find them?
  • What partnerships can help you connect?

screening

  • What are the minimum requirements for volunteers?
  • What are the key motivations of the candidate?
  • How does the volunteer want to contribute?
  • How can you best reward and recognize them?

placement

  • What specific role will the volunteer be assigned?
  • What is their scheduled commitment?
  • Who will provide them day-to-day support?
  • When do they start?

orientation

  • Who will welcome the volunteer to service?
  • What specific skills do they need for their role?
  • How will orientation to policies & procedures occur?
  • How will the training for their role occur?

resourcing

  • Which teams need the most help right now?
  • What is the volunteer will to do, and not do?
  • How many hours a month is the volunteer expected?
  • How will their team leader communicate?
  • How will work be delegated – by whom to whom?

recognition

  • How will their team leader or supervisor offer support?
  • In what ways will volunteers be recognized?
  • How will you acknowledge specific achievements?
  • What leadership opportunities will be available?

retention

  • How will you address why volunteers leave?
  • How will you track volunteer satisfaction over time?
  • How will you report program changes to volunteers?
  • How will you gather suggestions from volunteers?

evaluation

  • How will you manage ongoing quality assurance?
  • How will you address volunteer complaints?
  • How will you assess where program gaps still exist?
  • How will you track your program goals?